Here you'll find answers to the most common questions about shopping on Abaya Sooq. Whether you have inquiries about our products, ordering process, shipping, or returns, we're here to help. If you can't find the answer you're looking for, feel free to contact our customer support team for further assistance.
We offer a wide range of abayas, jalabiyas, and hijabs from various designers and brands.
We strive to display product colors as accurately as possible. However, please note that colors may vary slightly due to monitor settings and lighting.
We ensure that all products listed on our platform meet high-quality standards. Each product description includes details about the materials and craftsmanship.
Yes, some of our sellers offer customization options for certain products. Please check the product description or contact the seller for more details.
Each product page includes a size guide to help you find the right fit. If you have any questions about sizing, please contact the seller directly.
To place an order, simply browse our catalog, select the items you wish to purchase, add them to your cart, and proceed to checkout.
While having an account is recommended for tracking orders, you can also checkout as a guest without creating an account.
Orders can be cancelled if they have not yet been processed for shipping. Contact us immediately for cancellation requests.
You can track the status of your order by logging into your account and checking the "Order History" section for updates.
Unfortunately, once an order is placed, modifications cannot be made online. Please contact our customer support team for assistance.
We currently ship our products within the listed countries on the checkout. Shipping options and costs are displayed at checkout.
Shipping times vary depending on your location and selected shipping method. Estimated delivery times are provided during checkout.
Yes, we offer international shipping to select countries. Shipping rates and delivery times may vary.
Once your order is shipped, a tracking number will be provided via email. You can use this number to track your order on our website.
If your package is lost or delayed, please contact our customer support team immediately. We will assist in tracking or resolving the issue.
You have 7 calendar days from receipt to initiate a return. The item must be unused and in its original packaging.
Exchanges are allowed for defective or incorrect items. Contact us within 48 hours of receipt to initiate an exchange.
To request a refund, contact us with your order number and reason for the refund. Refunds are issued to the original payment method.
Certain items, such as intimate or sanitary goods, are not eligible for return due to hygiene reasons.
Refunds are processed within 7-14 business days after we receive and inspect the returned item.
To become a seller, fill out the seller registration form on our website. Our team will review your application and contact you with further details.
As a seller, you gain access to a wide customer base, marketing support, and tools to manage your store efficiently.
We charge a commission fee on successful sales. Details regarding fees and payment terms will be provided upon registration.
Sellers can manage orders and inventory through their dedicated seller dashboard. Real-time updates and notifications are provided.
We provide dedicated seller support, marketing assistance, and resources to help sellers succeed on our platform.
